Jul 17, 2023 · Tap the "X" button on the tab to close the tab safely. This will make the scam virus alert disappear. Next, open your iPhone's Settings app. Tap the Safari option. Click on the “Clear history and website data” button. Check to make sure the “Block pop-ups” and “Fraudulent website warning” options are also turned on. Here are a few signs to look out for that suggest your phone may be infected with a virus or malware. 1. Slow performance. If your phone suddenly starts lagging, taking longer to open apps or switch between them, or is simply slower overall than usual, this may be a sign of a virus. One cause of this could be that the virus is running in the ... To see if your iPhone is jailbroken, open Clario Anti Spy, click Device system check, and see the scan result. Step 3: Open Clario Anti Spy, click Device system check, and see the scan result. 2. Look for unfamiliar apps. If you find apps on your iPhone that you didn’t install, they could be malicious.Groups like Amnesty and Citizen Lab find NSO’s spyware on phones using two different methods. Both involve searching for what is termed “indicators of compromise,” or IOCs. Amnesty maintains a database of nefarious domains used by NSO’s clients. The list is constantly updating as more bogus URLs are found. Citizen Lab, meanwhile, also ...Removing Malware and Viruses. Download Article. 1. Power your iPhone or iPad off and then back on. If you suspect your iPhone or iPad has malware, the first thing you should do is try restarting it. To do so, press and hold the power button on the top or side of your iPhone or iPad until you see the Power Off screen.Quick summary of the best antivirus for Amazon Fire in 2024: 🥇 1. TotalAV — Best overall antivirus for Kindle Fire 2024 (comes with top-notch anti-phishing features). 🥈 2. ESET — Good protections with lots of extra features, including a useful anti-theft tool. 🥉 3.To see if your iPhone is jailbroken, open Clario Anti Spy, click Device system check, and see the scan result. Step 3: Open Clario Anti Spy, click Device system check, and see the scan result. 2. Look for unfamiliar apps. If you find apps on your iPhone that you didn’t install, they could be malicious.Jul 17, 2023 · Tap the "X" button on the tab to close the tab safely. This will make the scam virus alert disappear. Next, open your iPhone's Settings app. Tap the Safari option. Click on the “Clear history and website data” button. Check to make sure the “Block pop-ups” and “Fraudulent website warning” options are also turned on. You’ll want to double-check for viruses on your phone. For extra peace of mind, you can also use a trusted anti-virus application to scan your phone for viruses (never use the app advertised in the pop-up). If you’re browsing the internet, you might encounter a scareware scam. You’ll see a pop-up message saying your phone is infected.1. Run a full-system scan. If you ever suspect your computer has a virus, use antivirus software to run a full-system scan of your device. It is best to set your antivirus program to do this automatically on a regular basis so you can detect any issues before they become emergencies.8 signs your phone has a virus. Some of the key signs that your device may have malware include: Suspicious messages: If someone in your contact list reaches out about a suspicious text they received from you, it’s possible your device may have malware. Compromised mobile devices can send messages on their own, making this a key red flag.Removing Malware and Viruses. Download Article. 1. Power your iPhone or iPad off and then back on. If you suspect your iPhone or iPad has malware, the first thing you should do is try restarting it. To do so, press and hold the power button on the top or side of your iPhone or iPad until you see the Power Off screen.Contact Samsung Support. Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App. Get support. Manage app permissions or use Ad Blockers in Samsung Internet to protect your phone from harmful software.To find out if this is the case for you, go to Settings > Cellular > and scroll down to see your list of apps. If one or two apps stand out as using up a ton of data, it could be a sign of a virus. A phone with a battery that dwindles fast or that heats up could also be a sign of a virus, though more often than not it’s probably a problem ...May 7, 2021 · To remove a virus, reboot your smartphone in safe mode, and then remove any apps that you don't remember installing. Press and hold the Power button on your smartphone, then tap and hold Power off. In the Reboot to safe mode screen, tap OK . If that doesn't work, press and hold the Power button and tap Power off. Symptoms of an infected device. • Data usage: The first sign that your phone has a virus is the rapid depletion of its data. That’s because the virus is trying to run a lot of background tasks ...Worried that your Android smartphone might have a virus? Jim explains how to check if your phone has been infected with a virus or malware, either by using A...A virus can find its way onto your phone either through a suspicious link that you’ve clicked on or hidden inside an app you’ve downloaded. Read more: What is …QUICK ANSWER. To scan an Android phone for viruses and malware, download a reputable anti-malware app from the Google Play Store and have it scan your phone for suspicious code. After the scan,... David & David explain the 11 most common signs an Android phone has a virus, explain how Android phones like the Samsung Galaxy, Google Pixel, and more get i... You can also manually scan your Galaxy device to check for security threats: 1 Go to Settings. 2 Tap Battery and Device Care. 3 Tap Device protection. 4 Tap Scan phone. 5 All of the apps and data on your device will be scanned. 6 Once the scan is completed you will be shown whether or not your device is secure.Here are the steps you need to take to remove the Google Chrome virus and adware from your browser: Step 1. Reset browser settings. Open Chrome and click on the three dots in the upper right corner. Go to Settings > Advanced. Click on Reset and clean up. Choose Restore settings to their original defaults. Step 2.How to tell if your phone has a virus and how to remove it. How to remove a virus from your computer. How to protect yourself. An ounce of prevention is worth a pound of cure, as the old adage goes, and that applies …Clare Stouffer. Published: July 13, 2023 2 min read. Your phone may be hacked if there is high data usage, lots of pop-ups, new apps you didn’t download, …Download and install the free app with anti-virus software on your phone (examples include Avast Mobile Security, AVG AntiVirus, Bitdefender) 3. Click “scan” is available in the application you just installed. 4. The app will scan your SIM card and tell you if it’s infected or not.If you suspect you may have malware on your computer, or are trying to remove malware from your computer, please see our malware guide. Please ignore this message if the advice is not relevant. I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.Apr 27, 2022 · In Australia, Scamwatch received of the Flubot virus over just eight weeks in 2021. This sends text messages to Android and iPhone users with links to malware. Clicking on the links can lead to a ... QUICK ANSWER. To scan an Android phone for viruses and malware, download a reputable anti-malware app from the Google Play Store and have it scan your phone for suspicious code. After the scan,...If your device has a virus, you can remove it with one of the following solutions: • Use a virus scanner app. These apps will scan your device for malicious files and give you instructions on how to remove them if they detect anything suspicious. • Use a factory reset or bootable antivirus tool.Dec 28, 2023 · 1. Enter Safe Mode on Android. If you're on an Android phone, try safe mode. The process may vary depending on your phone maker, but most new devices require you to hold down the Power button, and ... Jan 25, 2023 · Restart your iPhone. One of the easiest ways to get rid of a virus is by restarting your device. You can restart your iPhone by holding down the power button until a “Slide to Power Off” knob appears (it should take around three to four seconds to appear).Touch the white button and slide the knob to the right to make the device turn off. Open Settings and go to Battery > Battery Usage > and scan the list for anything unusual. A virus will “phone home” or keep your phone active, draining the battery. If you see anything way out ...Step 2: Restart Your iPhone. Some malicious programs are non-persistent, meaning they will no longer affect your iPhone after a reboot. Press and hold the power button to turn off your iPhone until the Apple logo appears. Wait a few seconds for the phone to reboot and check to see if the problem persists.Jul 2, 2023 · If your phone has come down with a bad case of malware, here are some effective methods to diagnose and remove it quickly. Can phones get viruses? Aug 9, 2023 · To check, try booting the device to safe mode and observe it. Safe mode is great tool in detecting a problem app. On this mode, all third party apps will be suspended so if the problem is absent ... By clicking on them, you are actually triggering a virus and starting its download to your device. Some of these ads are even harder to avoid, as they appear in pop-up form, but you can use a pop-up blocker to resolve this issue. Infected Applications - Whenever you find an exciting new app, research it first.To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps: Boot to safe mode. Check for the problem. Once you’ve confirmed that a ...Step 2: Restart Your iPhone. Some malicious programs are non-persistent, meaning they will no longer affect your iPhone after a reboot. Press and hold the power button to turn off your iPhone until the Apple logo appears. Wait a few seconds for the phone to reboot and check to see if the problem persists.Step 5: Restore a backup. Restoring your device from a backup is a more drastic way to get rid of viruses on iPhone and iPad devices. Here are two ways to restore your iPhone to a backup: Computer: Open iTunes and restore your iPhone to a previous version. i Cloud: Go to Settings>General>Transfer or Reset iPhone/iPad.In contrast, a virus makes copies of itself, modifying your phone’s software once it has infiltrated it. Malicious software includes Trojan horses, viruses, and spyware programs. Although viruses are uncommon on the iPhone, it’s possible to get infected with an iPhone Trojan or spyware that can expose your phone’s activity to a third ...If your device is showing any of the above signs, then your Android phone or iPhone may have been exposed to a virus. It is best advised to cleanse your device of any malware immediately to prevent any data theft or harm to your phone. Here are some steps you can take if your smartphone has been exposed to the virus. 1. Remove the virus ...For Being Hacked. *#06# - This code will show you the IMEI number of your phone. The IMEI number is a unique identifier assigned to every mobile device. If you see a different IMEI number than the one usually associated with your phone, it's possible that your phone has been hacked.Feb 24, 2021 · Use a virus scan program. Sometimes, you may also be able to use a scanning program to look for any specific viruses on your phone. For example, if you have a Samsung Galaxy, you can run a scan ... Check Point’s own Zone Alarm will also do the trick. If one of these tools does uncover the presence of HummingBad, there’s only one sure-fire way to remove it – a factory data reset. Head ...Check phone files. It’s possible to find spy software on an Android by looking at your device files. Open Android Settings > Applications > Manage Applications or Running Services and you may be able to spot suspicious-looking …Abnormal Data Consumption. If the phone has a virus, the malicious program may attempt to run a mass of tasks in the background to communicate with the internet. Go to check how much data your apps are consuming, especially notice those apps that use more than you expect.Power off the phone and reboot in safe mode. Press the power button to access the Power Off options. Most Android phones come with the option to restart in Safe Mode. Here’s how, according to Google, although Safe Mode can vary by phone: Press your phone's power button. When the animation starts, press and hold your phone's …Detecting a keylogger on an Android phone. To find a keylogger on an Android phone, you can try: Checking your phone’s downloads. Check the files that have been downloaded to your phone because the keylogger would have to get put on your phone by getting downloaded from the internet. Installing and running antivirus software.- View suspicious calls and text messages on your phone. If your mobile phone is infected with a virus or malware, it is possible that many of your contacts received messages containing the link or even contacted them. So if you see an unreasonable text message or call that does not even have traces on your phone, but others inform you, …2) The Android phone I've been using is very old and has problems charging (I think due to battery and a faulty charge port). I haven't replaced this yet. Today, the phone outright won't turn on (maybe due to a virus, but I think more likely it's due to not charging well over night and becoming completely depleted of battery, which has …You may have an inkling that a virus is housed inside your phone, but the only way to be sure is to check. An easy way to do this is by downloading a trustworthy antivirus app. The McAfee Mobile Securityapp scans for threats regularly and blocks them in real time. It prevents suspicious appsfrom attaching … See more- View suspicious calls and text messages on your phone. If your mobile phone is infected with a virus or malware, it is possible that many of your contacts received messages containing the link or even contacted them. So if you see an unreasonable text message or call that does not even have traces on your phone, but others inform you, …Run Safety Check. How Safety Check on iPhone works to keep you safe - Apple Support. KiltedTim. Level 10. 195,267 points. Apr 21, 2024 6:32 PM in response to …How to Check for Viruses on Your Computer. There are two easy and effective ways to check if your computer is virus-free or if you need to take action. The first is to open the Task Manager (Ctrl + Shift + Esc on Windows) and check for unknown processes with high CPU usage. This is a proven method to detect viruses, as viruses …Start your Android in safe mode. Go to Settings > Apps management > Apps list to find the suspect app. Tap the app to continue. On the next page, tap Uninstall to uninstall it from your phone. Reading here, you should know how to check whether your phone is attacked by malware or viruses, how to find out the suspect app and how to …You can do this by running the in-built security scan on your device. To run a security scan on a Samsung device, for example, open the Settings app, and navigate to Battery and device care > Device protection. Then, tap on Scan phone . Upon completion of the scan, you will be notified whether your device is secure.2. Analyze your bank account for unexplained charges. Some viruses may make purchases or download apps without your knowledge. 3. Look for apps you didn’t download. If you see an app icon on the home screen or in the app drawer that you don’t recall downloading, it could be the work of a virus.Aug 24, 2022 · How can I check if my phone has a virus? You may have an inkling that a virus is housed inside your phone, but the only way to be sure is to check. An easy way to do this is by downloading a trustworthy antivirus app . Mar 7, 2023 · 8 signs your phone has a virus. Some of the key signs that your device may have malware include: Suspicious messages: If someone in your contact list reaches out about a suspicious text they received from you, it’s possible your device may have malware. Compromised mobile devices can send messages on their own, making this a key red flag. Option one is to do a factory reset of your phone, which will basically wipe everything and set it back to “as new” condition. Option two is to go through your list of apps, try to work out which one is the virus and get rid of it. Option two may require booting your phone into “safe mode” so you can see your list of apps without them ...Nov 11, 2022 · How To Check if Your Phone Has a Virus. If you think your phone might have a virus, there are a few things you can do to check. Unrecognized Apps. First, open up your app store and see if there are any apps that you don’t recognize or that look suspicious. If you see anything out of the ordinary, delete the app immediately. Slow Performance Turn off Siri. Android: Say, “Hey Google, open Assistant settings” to your phone. Go to Settings. Click “Personalization.”. Click “Personal Results.”. Turn on “Lock Screen Personal Results.”. Turn on “find my phone.”. If you haven’t set up a passcode, a lost phone is a surefire way to get hacked. To sum it up, here is a more comprehensive list of the signs of a hacked phone: Battery drains faster than usual: If your phone’s battery life has suddenly shortened significantly, it could be a sign that malware is running in the background and using up your phone’s resources. Slow performance: If your phone is running slower than usual ... Once the app is installed, whenever someone installs something on your phone on the sly, you should receive a heads-up about it. Factory Reset for iPhone Users. Go to Settings. Find “General.”. Find “Reset.”. Click on “Reset All Settings.” (“Transfer or Reset iPhone” in iOS 16 and iOS 17.) Enter your device passcode.That’s an easy one: No, Apple does not have an iPhone virus scan. “Virus scanning requires access to system files which iOS does not allow users or apps to interact with,” Lloyd says. “The ...To see if your iPhone is jailbroken, open Clario Anti Spy, click Device system check, and see the scan result. Step 3: Open Clario Anti Spy, click Device system check, and see the scan result. 2. Look for unfamiliar apps. If you find apps on your iPhone that you didn’t install, they could be malicious.Configuration Profiles. Check for a Configuration profile on your iPhone by going to Settings, scroll down, and tap VPN and Device Management. Here you’ll see Configuration profiles. If you ...An increase in random pop-ups and new apps. If your device is housing a malicious app or a virus, you may notice an increase in random pop-ups (more than usual). And, if you take a closer look at your app library, you may even see app icons from apps you never downloaded. Fraudulent links from your accounts.How to Check for Viruses on Your Computer. There are two easy and effective ways to check if your computer is virus-free or if you need to take action. The first is to open the Task Manager (Ctrl + Shift + Esc on Windows) and check for unknown processes with high CPU usage. This is a proven method to detect viruses, as viruses …Open Settings on your device and select Notifications. 2. Check which apps send you notifications and disable those you believe to be unreliable. If you suspect a particular app, you can also manage its settings by following these steps: Open Settings > Apps and tap Manage Apps.Reduced battery life is one of the first signs that your phone has been hacked. Malicious apps that run in the background can churn up processing power and memory, increasing battery usage as a result. . Your bill shows higher than expected data usage. Hacked devices will often use more data than you typically use.7. Your security software has been disabled. If your antivirus program or security software has stopped working and you didn’t disable it, it’s possible that malware has taken over. 8. Your battery drains quickly. A drained battery is another sign that a virus may have infected your computer and is multiplying.Clare Stouffer. Published: July 13, 2023 2 min read. Your phone may be hacked if there is high data usage, lots of pop-ups, new apps you didn’t download, …On a Mac, you need third-party software to review login attempts or remote sessions. Investigate system logs to see if anyone has remotely accessed your computer. On a Windows computer, press the Windows key + R to open the Run window. When the window opens, type "eventvwr" — short for Event Viewer — and press Enter.Step 2: Restart Your iPhone. Some malicious programs are non-persistent, meaning they will no longer affect your iPhone after a reboot. Press and hold the power button to turn off your iPhone until the Apple logo appears. Wait a few seconds for the phone to reboot and check to see if the problem persists.You can follow these steps to delete an app from your iPhone: Find the app on your Home screen. Tap and hold on the app. Select Remove App. Then, hit Delete App and restart your phone. This is when you’ll definitely want to use a trusted antivirus app to scan your iPhone.Removing Malware and Viruses. Download Article. 1. Power your iPhone or iPad off and then back on. If you suspect your iPhone or iPad has malware, the first thing you should do is try restarting it. To do so, press and hold the power button on the top or side of your iPhone or iPad until you see the Power Off screen.But it’s not normal if you see pop-up ads too much on your phone. Usually, ads can be blocked by ad blocker. So you can try to use an ad blocker to block the ads. If some ads cannot be blocked, your phone could be infected with a virus. Crashing apps Crashing apps is a sign that indicates that your phone is infected with a virus. How to ...On a Mac, you need third-party software to review login attempts or remote sessions. Investigate system logs to see if anyone has remotely accessed your computer. On a Windows computer, press the Windows key + R to open the Run window. When the window opens, type "eventvwr" — short for Event Viewer — and press Enter.Sep 7, 2023 · While you can't scan your iPhone for malware, here how to know if your phone has a virus: iPhone Malware: Pop-Ups. If you're experiencing lots of pop-ups when browsing Safari on your iPhone, that's not necessarily a symptom of malware. Make sure you've turned on block pop-ups in your Settings, then see if the problem diminishes. If pop-ups keep ... Check phone files. It’s possible to find spy software on an Android by looking at your device files. Open Android Settings > Applications > Manage Applications or Running Services and you may be able to spot suspicious-looking …Early antivirus software would use scans of your storage to see if a virus could be spotted. This method, however, is no longer terribly effective. As new viruses were created, software updates became necessary to identify viruses, which delayed discovery by days or even weeks and often slowed down other operations.What to do in the event of infection. If you find out that your phone has a virus, it needs to be fixed as soon as possible. Firstly, switch the device to airplane mode . This will stop any malicious apps from receiving and sending data. Secondly, check your most recently installed apps. If there are any that have a low number of downloads ...How do phones get viruses? 8 signs your phone has a virus. What should you do if you have a virus? How to remove a virus from Android or iPhone. Protection …To check the app security status on your Android device, do the following: Open the Google Play Store. Tap the profile icon on the top right. Tap Play Protect. Under “Play Protect Certification,” check to see if your device is Play Protect certified. Google Play Protect should be on by default.Nov 11, 2022 · How To Check if Your Phone Has a Virus. If you think your phone might have a virus, there are a few things you can do to check. Unrecognized Apps. First, open up your app store and see if there are any apps that you don’t recognize or that look suspicious. If you see anything out of the ordinary, delete the app immediately. Slow Performance During the installation process you breeze through all the steps and click "next" then "install". You open the app for the first time and it immediately asks for permission to access your phone, contacts, camera, and storage. You click "allow" and the app works as advertised. A few days later you start receiving spam adverts in your inbox, you ...2. Analyze your bank account for unexplained charges. Some viruses may make purchases or download apps without your knowledge. 3. Look for apps you didn’t download. If you see an app icon on the home screen or in the app drawer that you don’t recall downloading, it could be the work of a virus. Here are a few signs to look out for that suggest your phone may be infected with a virus or malware. 1. Slow performance. If your phone suddenly starts lagging, taking longer to open apps or switch between them, or is simply slower overall than usual, this may be a sign of a virus. One cause of this could be that the virus is running in the ...
Pegasus allows the user to control one's smartphone, secretly read messages and other correspondence, wiretap phone conversations, view photos and videos, and more. Many antiviruses cannot detect Pegasus due to the malware exploiting zero-day vulnerabilities that are currently unknown to developers of operating systems …. Team 17 digital limited
Settings > General > Software Update and tap Download and Install. Delete apps that look suspicious: Delete any apps you do not recognize or that you downloaded around the time the problem started. Clear your data and history: Go to Settings and then click on Safari. From there, tap Clear History and Website Data.Mar 7, 2024 · Run a virus scan. Open the app and run a virus scan to see if your iPhone or iPad has a virus or malware infection. Will my iPhone tell me if I have a virus? These pop-ups are scams, typically including a link that will attempt to infect your phone if you click it. How to remove an Android virus. Open the app and tap ‘continue’ to allow access to system features. Tap ‘allow’ twice so that the app can make and manage phone calls and access necessary files on your phone. Tap ‘continue’ to allow access to phone and storage so the app can scan your device for threats. Select your location and tap ...If your phone has come down with a bad case of malware, here are some effective methods to diagnose and remove it quickly. Can phones get viruses? Phones …What to do in the event of infection. If you find out that your phone has a virus, it needs to be fixed as soon as possible. Firstly, switch the device to airplane mode . This will stop any malicious apps from receiving and sending data. Secondly, check your most recently installed apps. If there are any that have a low number of downloads ...Download and install the free app with anti-virus software on your phone (examples include Avast Mobile Security, AVG AntiVirus, Bitdefender) 3. Click “scan” is available in the application you just installed. 4. The app will scan your SIM card and tell you if it’s infected or not.Jul 2, 2023 · If your phone has come down with a bad case of malware, here are some effective methods to diagnose and remove it quickly. Can phones get viruses? To identify which of your apps is causing the trouble, you should boot the phone back to safe mode and follow these steps: Boot to safe mode. Check for the problem. Once you’ve confirmed that a ...Jan 23, 2018 · Step 4: Remove the Device Administrator Status of the virused app. Go to Settings > Security > Device Administrator. Here, you will see all the apps with this status. Simply look for the app and uncheck the box which grants it this status. After fixing this, go back to the Application Manager and repeat Step 3. Start your Android in safe mode. Go to Settings > Apps management > Apps list to find the suspect app. Tap the app to continue. On the next page, tap Uninstall to uninstall it from your phone. Reading here, you should know how to check whether your phone is attacked by malware or viruses, how to find out the suspect app and how to …Power off the phone and reboot in safe mode. Press the power button to access the Power Off options. Most Android phones come with the option to restart in Safe Mode. Here’s how, according to Google, although Safe Mode can vary by phone: Press your phone's power button. When the animation starts, press and hold your phone's …Mar 7, 2024 · Run a virus scan. Open the app and run a virus scan to see if your iPhone or iPad has a virus or malware infection. Will my iPhone tell me if I have a virus? These pop-ups are scams, typically including a link that will attempt to infect your phone if you click it. They believed if your phone has a virus, it is probably using the Android operating system. Nowadays, the Apple App Store isn’t 100% safe because it has a few instances of malware.The first step is to run a trusted antivirus. AVG AntiVirus FREE is a top-notch cybersecurity tool that will help you remove malware and block future infections. We’ll show you the best way to use it to rid your computer of any pesky miner viruses. Let’s download and install AVG AntiVirus FREE to get started.Power off the phone and reboot in safe mode. Press the power button to access the Power Off options. Most Android phones come with the option to restart in Safe Mode. Here’s how, according to Google, although Safe Mode can vary by phone: Press your phone's power button. When the animation starts, press and hold your phone's …Configuration Profiles. Check for a Configuration profile on your iPhone by going to Settings, scroll down, and tap VPN and Device Management. Here you’ll see Configuration profiles. If you ...Worried that your Android smartphone might have a virus? Jim explains how to check if your phone has been infected with a virus or malware, either by using A...HOW TO CHECK YOUR PC FOR VIRUSESContact your carrier. If you've noticed that you're no longer receiving phone calls or text messages, see unknown numbers or calls on your bill, or a location tracking app shows an incorrect location for your phone, your SIM card might have been cloned or hacked.A hacker can use social engineering to get your wireless provider to send them …Step 2: Restart Your iPhone. Some malicious programs are non-persistent, meaning they will no longer affect your iPhone after a reboot. Press and hold the power button to turn off your iPhone until the Apple logo appears. Wait a few seconds for the phone to reboot and check to see if the problem persists.Find and remove the app. Hopefully you will just be able to go down your list of apps and uninstall it from there. If you can’t, then the app may have given itself admin privileges and you will need to see if you can revoke those privileges and uninstall the app. If that fails, then you will have to try a factory reset..